Shipping policy

Shipping Policy

Thank you for choosing our products. To help you better understand our order processing and shipping procedures, please read the following Shipping Policy before placing your order.

1. Shipping Destinations

We currently offer shipping to the following European countries and regions:

  • Germany

  • Austria

  • Italy

  • Spain

  • Portugal

  • Poland

  • Czech Republic

  • Slovakia

  • Slovenia

  • Croatia

  • Greece

  • Romania

  • Bulgaria

  • Estonia

  • Latvia

  • Lithuania

If your shipping address is not located in one of the countries listed above, please contact us before placing your order to confirm whether delivery is available.

2. Shipping Fees

We offer FREE shipping to all of the destinations listed above.

We will select the most appropriate international shipping service based on the destination country, shipping route, and warehouse availability.

Our primary shipping partners include:

  • UPS

  • FedEx

We reserve the right to use alternative carriers of equivalent service quality when necessary without prior notice.

3. Order Processing Time

Orders are processed as soon as possible after payment has been successfully received.

Processing Time: 3–5 business days

Our warehouse operates Monday through Friday, excluding public holidays.

During holidays, promotional events, or periods of high order volume, processing times may be slightly extended.

4. Estimated Delivery Time

Item Time
Order Processing 3–5 Business Days
Shipping Time 5–8 Business Days
Shipping Cost Free
Shipping Method UPS, FedEx, or Equivalent Carrier

Under normal circumstances, orders are expected to arrive within 5–13 business days from the date the order is placed.

Actual delivery times may vary depending on the destination, weather conditions, customs clearance, logistics operations, and other unforeseen circumstances.

5. Order Tracking

Once your order has been shipped, you will receive an email containing:

  • Shipping confirmation;

  • Tracking number;

  • Tracking instructions (where applicable).

Tracking information is generally updated within 48–72 hours after shipment.

If tracking information is unavailable after this period, please contact us for assistance.

6. Shipping Delays

Delivery may be delayed due to circumstances including, but not limited to:

  • Public holidays or peak shopping seasons;

  • Severe weather conditions;

  • Customs inspections;

  • International transportation delays;

  • Carrier-related issues;

  • Force majeure events;

  • Local delivery disruptions.

If your order has not arrived within the estimated delivery timeframe, please contact us and we will assist you in tracking your shipment.

7. Order Changes and Cancellations

Before Shipment

If your order has not yet been shipped, you may contact us to request:

  • A change of shipping address;

  • An update to your contact information;

  • Order cancellation;

  • Correction of order details.

We will make every reasonable effort to accommodate your request based on the order processing status.

After Shipment

Once an order has been shipped, it generally cannot be modified or canceled.

If a shipment is returned due to refusal of delivery, any shipping or handling costs incurred may be deducted from your refund, where applicable.

8. Customs Duties and Import Taxes

Import regulations vary by country.

Depending on your local customs regulations, you may be required to pay:

  • Import duties;

  • Value Added Tax (VAT);

  • Customs clearance fees;

  • Other government-imposed taxes or charges.

These fees are determined by your local customs authorities and are the responsibility of the customer unless otherwise stated.

We recommend reviewing your country's import regulations before placing an order.

9. Shipping Issues

Please contact us promptly if you experience any of the following:

  • No tracking updates for an extended period;

  • Unable to locate tracking information;

  • Lost package;

  • Damaged package;

  • Incorrect item received;

  • Delivery exceeds the estimated timeframe.

To help us investigate your case as quickly as possible, please provide:

  • Order number;

  • Recipient's name;

  • Email address used for the order;

  • Tracking number (if available);

  • Photos of the product or package (if applicable).

10. Contact Us

If you have any questions regarding shipping, order tracking, or delivery times, please contact us:

Customer Support Email

📧 a01026868358@gmail.com

We will respond to your inquiry as soon as reasonably possible and assist you with resolving your shipping-related concerns.