Refund policy

Return & Refund Policy

Thank you for shopping with us. We hope you are satisfied with your purchase. If you wish to request a return, exchange, or refund, please read the following policy carefully before submitting your request.

1. Return Request Period

You may request a return or exchange within 7 days of receiving your order.

Please contact us via email at:

📧 a01026868358@gmail.com

Whether you paid by Cash on Delivery (COD), credit card, PayPal, or any other payment method, refunds will only be processed after we receive and inspect the returned item to ensure it meets our return requirements.

After receiving your request, we will provide you with the return address and detailed return instructions. Please ship the item back within 7 days after receiving our return authorization.

Requests submitted after the return period or items returned without following our instructions may not be accepted.

2. Return Eligibility

Returned items must meet all of the following conditions:

  • The item is unused or shows no significant signs of use.

  • The original packaging, labels, accessories, and included items are complete.

  • The item has not been damaged due to misuse or improper handling.

  • The return request and shipment are made within the required time frame.

Unless the return is due to a defective item or an error on our part, the customer is responsible for the return shipping costs.

3. Non-Returnable & Non-Refundable Situations

We are unable to accept returns or issue refunds in the following cases:

  • The return request is submitted after the allowed return period.

  • The item has been used or is no longer in resalable condition.

  • The original packaging, accessories, or free gifts are missing.

  • The item has been damaged, disassembled, or modified by the customer.

  • The issue is not related to product quality.

  • The item is returned without contacting us for prior authorization.

4. Defective or Incorrect Items

If you receive any of the following:

  • A damaged item

  • The wrong item

  • A product with a manufacturing defect

  • An item that is significantly different from your order

Please contact us within 7 days of receiving your order and provide the following information:

  • Full name

  • Order number

  • Product name

  • Description of the issue

  • Photos of the product (recommended)

  • Phone number

  • Shipping address

After verification, if the issue is confirmed to be our responsibility, we will arrange a replacement or a full refund at no additional cost, including the return shipping fee.

5. Returns for Personal Reasons

If you wish to return an item for personal reasons, such as:

  • Ordered the wrong item

  • Incorrect size

  • No longer needed

  • Changed your mind

Please contact us within 7 days of receiving the item.

If your return request is approved:

  • Return shipping costs are the customer's responsibility.

  • The item must remain in its original condition.

  • Refunds will be processed after we receive and inspect the returned item.

Refunds will be issued using the original payment method. Processing times may vary depending on your bank or payment provider.

6. Return Process

Step 1: Contact Customer Support

Please email us at:

📧 a01026868358@gmail.com

Include your order number and the reason for your return.

Step 2: Wait for Approval

Once your request is reviewed, we will provide the return address and detailed return instructions.

Step 3: Return the Item

Please pack the item securely and use a shipping service that provides tracking information.

Items returned without prior authorization may not be accepted.

Step 4: Refund or Exchange

After receiving and inspecting the returned item, we will process your refund or exchange if the return meets our policy requirements.

7. Order Cancellation

Orders are processed as quickly as possible after they are placed.

If your order has not yet been shipped, you may contact us to request a cancellation.

If the order has already been shipped, it cannot be canceled directly. Please wait until you receive the item and then follow our return procedure.

8. Cash on Delivery (COD)

If you choose Cash on Delivery (COD), please pay the full order amount to the delivery personnel when your package arrives.

Please ensure your shipping address and contact phone number are accurate before placing your order to avoid delivery issues.

9. Return Notes

To help us process your refund more efficiently, please note the following:

  • Contact us before returning any item.

  • Keep your shipping tracking number.

  • Return the item with its complete original packaging.

  • We recommend using a trackable shipping service.

  • Returns requested after the return period will not be accepted.

  • Unauthorized returns may not qualify for a refund.

10. Contact Us

If you have any questions regarding your order, returns, exchanges, or refunds, please feel free to contact us.

Customer Support Email

📧 a01026868358@gmail.com

We will respond to your email as soon as possible and assist you with your request.